Returns and refunds - QCK&J



If for any reason you are not satisfied with your purchase, you may return all or part of the products purchased within and no later than 14 days from the receipt date of your order.


If you purchase with a VAT Number you will not be able to exercise your right of withdrawal.


Instructions for the Return

Follow the procedure below to request a return:

Log in to your account area and enter the "Order Record" section. Click on the "Details" button for the product you want to return. Check the selected product or products and click the "Initiate Return Procedure" button.

Wait for the Returns Office's acceptance email. from now on, your return must be shipped within and no later than 14 days from the receipt date of acceptance via email.

Print and carefully insert into the package to be returned, the label available in PDF in the section "My returns". accepts the return of any item as long as it is intact and in the original, undamaged package, refunding the full amount excluding the shipping charges that are yours, even if the product you return was delivered carriage paid, as provided for by the law on this matter. The order will be refunded within 7 days of receiving the products.

The conditions for to accept the return are:

- returned Products must be returned in their entirety and must not have been used, worn, washed, dirty or damaged;

- returned Products must not bear any obvious signs of use;

- Products must be returned packaged exactly as they were shipped, complete with each accessory and label. By way of example and by no way of limitation, the underwear should be returned in its original bag and must be complete with label and tag;

If your refund request has been accepted by the Returns Office, your return amount will be refunded directly via PayPal. Refund of returned products is only made after receipt of the return and checking the integrity of the products.

The only costs incurred by the Customer will remain the shipping costs for returning the order of the Products purchased, even if they are shipped under the “carriage paid” formula.